Shipping Parcels to EU Countries
EU customers purchasing goods from the UK are ‘importing’ into their country and so import fees and taxes are due. We clearly state country of origin and all other EU requirements on our invoices so that the correct rates can be applied.
When ordering, please regularly check emails (including spam) and texts for import notifications from the courier. Fees must be paid, or the parcel will be returned to us. If messages are ignored, you will need to pay postage again if you wish the parcel to be resent.
CREATION MAGAZINE SUBSCRIPTIONS - EU COUNTRIES
You should not be charged import fees for Creation Magazine subscriptions. Occasionally Scandinavian supporters have reported charges on their magazines. As the country of origin is the UK, this should not happen. We would ask any affected customers to let us know.
Who can use this webstore? This webstore services the United Kingdom and Europe. If you wish to ship goods outside of this region then there are a number of other CMI webstores which will most likely be more appropriate for you. Our other stores are … → Canada store→ USA store→ Singapore store→ New Zealand store→ South Africa store (servicing most of Africa) → Australia store (also servicing all other countries) VAT (Sales Tax) Applicable orders include VAT as regulated but the relevant UK authorities. For order destinations outside of the UK, additional taxes and duties may be applicable in your jurisdiction/country and are your responsibility. Shipping - what is excludedDonations, subscriptions and digital products are not included in shipping calculations. All shipping is calculated on the value of the order.
Retail Postage Rates UK/Europe (from January 2023)
Value |
UK |
Europe |
Surcharge Countries* |
£15 and under |
2.00 |
7.00 |
10.00 |
£15.01–£40.00 |
3.50 |
15.00 |
20.00 |
£40.01 and over |
5.50 |
25.00 |
50.00 |
* Surcharge countries: Albania, Andorra, Belarus, Bosnia Herzegovina, Kosovo, North Macedonia, Moldova, Montenegro, San Marino, Serbia, Ukraine, Vatican City. Postage costs from the UK are excessive. If you are shipping a high value of light DVDs you are welcome to email us for an individual quote.
Returns and Refund Policy
If an item is received faulty, damaged, or is otherwise unsuitable, it can be returned within 30 days of purchase for exchange/credit (or refund). This does not apply to subscription products, clearance products and digital products.
Returns must be unmarked and in saleable condition, (excludes items received faulty or damaged). If an item is faulty or damaged we will cover the cost of return postage and supply you a replacement item free of charge. For items otherwise unsuitable, postage on returns will be prepaid at returner’s expense.
It is advisable to contact the CMI office concerned prior to returning any item, for our product return address, and to confirm acceptance of the returned item and subsequent exchange/credit (or refund).
Please enclose a copy of the CMI invoice in your returns parcel. If unknown, provide complete title information, the purchasers name, address, phone number, email and date of purchase.
If an exchange/credit is not suitable, refunds are made by crediting your payment card. If payment was by cheque, refunds are made by BACS.
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