Shipping to EU Countries
JAN 23 URGENT UPDATE ALL FOREIGN ORDERS. Light parcels (under 2kg) are posted using Royal Mail, which has suffered a cyber attack and is currently not collecting any overseas parcels. We do not know when collection will recommence. We are using other couriers where possible. We will advise you if your order will be significantly delayed due to this situation. Magazines are unaffected.
From January 2022, EU customers purchasing goods from the UK are ‘importing’ goods into their country. Additional import taxes may be due, depending on the importation rules for your country. Due to an EU agreement, goods physically made within the UK may be free from tax on import into the EU. Many of our books/DVDs are imported from the USA and so do not benefit from this deal. The country of origin is clearly stated on our invoices, so that the correct tariffs can be applied. EU customers have reported the following problems:
→ Delays of up to a month receiving parcels
→ High import tax charged that is not consistent with invoiced value
→ Parcels returned to CMI due to ‘unpaid’ tax, but customer not contacted for payment
CMI wants to continue supplying EU customers but we would ask that you consider this situation when placing orders on our store.
Please note that CREATION MAGAZINE SUBSCRIPTIONS ARE NOT AFFECTED.
Who can use this webstore?
This webstore services the United Kingdom and Europe. If you wish to ship goods outside of this region then there are a number of other CMI webstores which will most likely be more appropriate for you. Our other stores are …
→ Canada store
→ USA store
→ Singapore store
→ New Zealand store
→ South Africa store (servicing most of Africa)
→ Australia store (also servicing all other countries)
VAT (Sales Tax)
Applicable orders include VAT as regulated but the relevant UK authorities. For order destinations outside of the UK, additional taxes and duties may be applicable in your jurisdiction/country and are your responsibility.
Donations, subscriptions and digital products are not included in shipping calculations.
All shipping is calculated on the value of the order.
Retail Postage Rates UK/Europe (from January 2023)
|£15 and under
|£40.01 and over
Shipping to other countries:
Please contact the CMI for delivery costs and options.
Returns and Refund Policy
If an item is received faulty, damaged, or is otherwise unsuitable, it can be returned within 30 days of purchase for exchange/credit (or refund). This does not apply to pamphlets, subscription products, clearance products and digital products.
Returns must be unmarked and in saleable condition, (excludes items received faulty or damaged). If an item is faulty or damaged we will cover the cost of return postage and supply you a replacement item free of charge. For items otherwise unsuitable, postage on returns will be prepaid at returner’s expense.
It is advisable to contact the CMI office concerned, prior to returning any item, for our special product return address, and to confirm acceptance of the returned item and subsequent exchange/credit (or refund).
Enclose a copy of the CMI invoice, or note CMI invoice number in cover letter. If unknown, provide complete title information, the purchasers name, address to which order was sent, phone number, and date of purchase. For your protection, you may wish to send your return via insured parcel post.
If an exchange/credit is not suitable, refunds are made by check/cheque or in case of credit card payments, by crediting your card. Shipping and handling fees are not refundable, (unless we shipped something to you by mistake, in which case we will credit/refund standard postage rates).