Retail Postage Rates UK/Europe (from January 2023)

Value UK Europe Surcharge Countries*
£15 and under 2.00 7.00 10.00
£15.01–£40.00 3.50 15.00 20.00
£40.01 and over 5.50 25.00 50.00
* Surcharge countries: Albania, Andorra, Belarus, Bosnia Herzegovina, Kosovo, North Macedonia, Moldova, Montenegro, San Marino, Serbia, Ukraine, Vatican City. Postage costs from the UK are excessive. If you are shipping a high value of light DVDs you are welcome to email us for an individual quote.

Returns and Refund Policy

If an item is received faulty, damaged, or is otherwise unsuitable, it can be returned within 30 days of purchase for exchange/credit (or refund). This does not apply to subscription products, clearance products and digital products.

Returns must be unmarked and in saleable condition, (excludes items received faulty or damaged). If an item is faulty or damaged we will cover the cost of return postage and supply you a replacement item free of charge. For items otherwise unsuitable, postage on returns will be prepaid at returner’s expense.

It is advisable to contact the CMI office concerned prior to returning any item, for our product return address, and to confirm acceptance of the returned item and subsequent exchange/credit (or refund).

Please enclose a copy of the CMI invoice in your returns parcel. If unknown, provide complete title information, the purchasers name, address, phone number, email and date of purchase. 

If an exchange/credit is not suitable, refunds are made by crediting your payment card. If payment was by cheque, refunds are made by BACS.